Account Handover - Outgoing Owner

Who can a Crowded account be handed over to?

To be an account owner of a Crowded account, the individual must have an SSN (Social Security Number or ITIN (Individual Taxpayer Identification Number) and be over the age of 18.

How do I transfer ownership of the Crowded account?

If the incoming account owner is not on your account already, follow these steps 1-3. If the incoming account owner is already a contact, start at step 4 or click here

1. Click Contacts on the sidebar.
2. Click Invite Contacts.
3. Enter the name and email of the desired new account owner to invite to your group.
4. Once the desired new account owner is in your contacts, check the box next to their name, and select Change Role at the bottom of the screen.
   1. Select Admin and confirm (this will give the new Account Owner access to the account while the official signatory change is taking place).
   2. Once again, check the box next to their name, and select Change Role at the bottom of the screen.
   3. Select Account Owner and click next.
   4. Read and sign the “Meeting Minutes” document, which authorizes the account ownership transfer. Signatures from both parties and a third party in your organization are required. 
   5. Once the outgoing account owner signs the document, the requested incoming account owner will receive an email with a specific link to sign the document and provide the identification documents required to confirm their identity.
   6. A third party in your organization who can attest to this ownership transfer will also be required to sign. They will also be sent the Meeting Minutes document, and once their signature is added, the handover will be processed.

Occasionally, account handovers require additional documentation for identity or address verification. New account owners will receive follow-up communication if this is required.

How do I know if the new account owner has accepted the invitation?

The outgoing account owner can track the progress of the ownership transfer process from the Contacts dashboard. 

If the incoming owner has not taken any action, the status next to their name will say “Ownership Form Sent”. 

Once they have signed and completed the process, it will say “Handover in Progress.” Both the outgoing and incoming account owners will be notified by email once the process has been completed.

How long does it take for the account ownership transfer to take place?

It can take up to 3 to 5 business days for the account ownership transfer to be completed once all the signatures are submitted.