This article contains the following questions:
- Where can I withdraw cash?
- What are the limits for cash withdrawals?
- What do I do if my card gets denied?
- How do I dispute a transaction on a card?
- How do I cancel a card?
- Who can see transactions made on expense cards?
Where can I withdraw cash?
You can withdraw cash using your physical debit card at any eligible US ATM in the Allpoint, Visa, Plus, Interlink, or Accel networks. To find an ATM near you, visit our ATM finder.
What are the limits for cash withdrawals?
There is a daily withdrawal limit of $1,000.
What are the limits on single or daily purchases?
There is a daily limit of $5,000 on card purchases (the limit resets at 7:00 p.m EST daily).
Can cards be used outside of the United States?
Yes, you can make purchases with your cards while traveling outside of the United States anywhere Visa® is accepted.
Note that there is a 1% fee on international transactions.
What do I do if my admin card gets denied?
If your card gets denied please make sure that:
- Your card/the organization acccount has sufficient balance for the transaction.
- The merchant accepts Visa® cards.
If your purchase was not rejected for one of the reasons stated above, please reach out to our support team for additional support.
How do I dispute a transaction on a card?
In order to dispute a transaction made on a card, please contact our support team with the following information:
- The transaction ID number:
- Reason for the dispute:
- Date of transaction:
- Amount:
- Screenshot of transaction details:
How do I cancel a card?
Web:
- Navigate to the "Cards" section from the main dashboard.
- Choose between "Admin Card", "Expense Card" or "Per Diem" at the top of the screen.
- If you are canceling an admin card, click on the card you would like to cancel, and on the screen that appears to the right click on "Cancel Card."
- If you are canceling an Expense or Per Diem card, search or select the member whose card you would like to cancel by clicking on the rectangle that appears next to their name, and then on the pop-up that appears at the bottom of the screen click on "Cancel Card"
Mobile:
Card cancellation is only available on the web platform.
Who can see transactions made on Expense cards?
Account Owners, Admins, and Read-Only users can review all transactions made on all organizational cards, including admin cards, while members can only view transactions made on their personal cards.