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Identification

Updated

This contains the following questions:

Why do I need to verify my identity?

Crowded requires all account admins to verify their identity as part of the KYC process (Know Your Customer) process. This is required by law for financial technology companies. 

Crowded does not store any of your personal information, and we are committed to protecting our customer’s privacy.

What documents can I submit for proof of ID?

For proof of ID, you can submit an unexpired government-issued photo ID (view list below) or other foreign photo ID. A birth certificate may also be accepted if an ID is required solely to verify your date of birth. Front and back images of all ID documents except passports are required.

Acceptable IDs include:

  • Driver's License
  • State ID
  • Passport/Passport Card
  • Military ID
  • Tribal Identification Card
  • Alien Identification Card
  • Permanent Resident Card/Green Card
  • US Visa Card
  • State-issued Driver’s Permit
  • Mexican Matricula Consular Card
  • Mexican Voter ID

I've been asked to resubmit my ID, what do I do now?

If you are being asked to resubmit your ID, it means that your ID image may have been rejected for the following reasons:

  • The image was unable to be read
  • The image was blurry 
  • There was a glare/light blocking the image
  • All four corners of the ID were not included in the photo
  • The background was not plain
  • There was a name mismatch
  • There was an address mismatch
  • Your ID has expired
  • The date of birth on your ID didn’t match the date of birth on your application
  • The document type you submitted is not accepted.

 Resubmit the image or submit a new one and ensure all personal information is legible.

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