General FAQ – Crowded

This section contains the following questions

Where can I withdraw cash?

You can withdraw cash with your physical debit card at any eligible US ATM in the Allpoint, Visa, Plus, Interlink, or Accel networks. To find an ATM near you, visit our ATM finder.

ATM withdrawals are free at any Allpoint ATM or $2.50 at other ATMs.

Can cards be used outside of the United States?

Yes, you can make purchases with your cards while traveling outside of the United States anywhere Visa® is accepted.

What are the limits for cash withdrawals?

There is a daily withdrawal limit of $1,000.

What are the limits on single or daily purchases?

There is a daily limit of $5,000 on card purchases (the limit resets at 7:00 p.m EST daily).

Are there any prohibited merchants?

Crowded has no default prohibited merchants, however, your organization may have its own limitations. Please contact us if you would like to determine if your organization has installed any limitations.

What do I do if my card gets denied?

If your card gets denied please make sure that:

Your debit card has sufficient funds to make the purchase
The merchant accepts Visa® cards

If your purchase was not rejected for one of the reasons stated above, please reach out for additional support.

How do I dispute a transaction on a card?

In order to dispute a transaction made on a card, please contact us our support team with the following information:

The transaction ID number:
Reason for the dispute:
Date of transaction:
Amount:
Screenshot of transaction details

How do I cancel a card?

*Only account admins can cancel cards.

Who can see transactions made on Expense cards?

Account Owners, Admins, and Read-Only users can review all transactions made on all organizational cards, while contacts can only view transactions made on their Expense card