How do I refund a payment to a Collection?
Refunds can be initiated from the Collections dashboard or from a Contact profile, both from the web or mobile apps.
- Log in to Crowded
- Head to the Collections dashboard, or Contacts, and select the person you’d like to refund.
- Find the payment within the Collection you’d like to refund, and click the checkbox next to it
- Click “Refund” from the floating bar at the bottom of the screen
- Check over the information and confirm to initiate the refund!
Why doesn’t the refund amount match the payment?
Refunded payments do not include the fee, so there may be a difference between the initial payment and the refund amount.
Where does the refund go?
The payment is refunded to the contact’s original payment method.
How long does it take for a refund to process?
It may take up to 10 business days for the refund to appear in the contact’s original payment method.
Can I refund a payment from a Recurring Payment or donation?
Yes, you can refund a recurring payment if it has occurred in the past 30 days. If you refund a Recurring Payment or donation, it will not affect the ongoing payments.
Why can’t I refund a payment?
Payments can only be refunded within 30 days of the payment.
Can a refund request be undone?
No, once a refund is requested for a payment, it cannot be undone. Try creating another Collection to receive payments from a payer!