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Not Paid Tab

Updated

This article covers the following topics:

What is the 'Not Paid' tab, and how is it different from the main Collections view?

The main Collections view shows you all your collections as a list — one row per collection. The Not Paid tab shows you all your outstanding payers across every collection at once — one row per individual payer who hasn't paid.

 

Think of it as a cross-collection chase list. Instead of opening each collection separately to find who owes what, the Not Paid view surfaces all of them in one place.

 

What does 'Failed' mean in the Not Paid view? Is it the same as 'Unpaid'?

No, they are different statuses:

Unpaid: The member has not yet made any payment attempt. They may simply not have seen the request yet.

Failed: The member attempted to pay but the transaction did not go through. This could be due to an expired card, insufficient funds, or a bank decline.
 

Failed records need a different response — a personal outreach or a request to update payment details — not just a standard reminder. Crowded surfaces these separately so you can act on them appropriately.

 

How do I send reminders from the Not Paid tab?

  1. Log in to the Crowded web platform
  2. Click on the Collections tab on the sidebar, and navigate to the “Not Paid” tab
  3. Select one or more rows using the checkboxes on the left
  4. Click “Send Reminders” from the floating action bar that appears at the bottom of the screen. 


 

How do I export the data in the Not Paid tab?

  1. Log in to the Crowded web platform
  2. Click on the Collections tab on the sidebar, and navigate to the “Not Paid” tab
  3. Click on the export symbol next to the search bar on the top bar of the dashboard 
  4. Your CSV file will download automatically.


 

How do I filter the results on the Not Paid tab?

Yes. Click the Filter button in the toolbar to open the filters panel. You can filter by:

  • Status (Unpaid or Failed)
  • Collection type (Fixed, Open, Fundraiser)
  • Collection date range

You can apply multiple filters and click “apply” when you’re ready. 
 

Will the Not Paid view update automatically as members pay?

 

Yes. The Not Paid view reflects the current state of all your collections in real time. Once a payment is successfully processed and settled, the member's row will disappear from the Not Paid view. You don't need to refresh manually — the view updates as statuses change.


 

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